Privacy policy

Privacy Policy At Emerald House Lettings, located at 25 Cabot Square, Canary Wharf, London, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you engage with our luxury property management services. **Information We Collect** We collect personal information that you voluntarily provide to us through various means such as our website, emails, phone conversations, or in-person interactions. This information may include your name, contact details, property preferences, and any other details relevant to the services we provide. Additionally, we may collect information about your interaction with our website through cookies and similar technologies to enhance user experience. **How We Use Your Information** The personal data we collect is used to provide you with tailored property management services and improve our offerings. We use your information to communicate with you regarding new property listings, arrange viewings, handle inquiries or feedback, and manage billing processes. We may also use your data to carry out customer service surveys or for analytical purposes to better understand market trends. **Data Security and Retention** We are dedicated to maintaining the confidentiality of your personal data by implementing appropriate security measures to protect against unauthorized access or disclosure. Your information will only be retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, the data will be securely deleted or anonymized. **Your Rights** You have rights concerning your personal data which include requesting access to the information we hold about you, correcting any inaccuracies, and withdrawing consent for certain processing activities. Should you wish to exercise these rights or have any questions regarding our privacy practices, please contact us directly through our communication channels. By using our services, you agree to the collection and use of information in accordance with this policy. Please note that this Privacy Policy is subject to updates; for its most current version please refer to our website. At Emerald House Lettings, safeguarding your privacy is paramount as we uphold the highest standards of trust and transparency in delivering exceptional property management services.